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If you have a transportation-related problem or question, contact NYC DOT by phone, postal mail, or by using an online form. Some transportation operations, such as the subways, airports and some bridges, are the responsibility of other agencies. Find out what NYC DOT does Find contact information for area bus services, ferry services, train services and other helpful numbers Get email updates and connect with NYC DOT on social media

You should receive an acknowledgement of your correspondence within 14 calendar days that will provide you with an update on how your case is being handled. Contact the Commissioner online

Learn about Commissioner in Your Borough

If you have an inquiry or complaint regarding an accessibility issue, contact your ADA Coordinator and Disability Service Facilitator. Report a problem to the ADA Coordinator and Disability Service Facilitator online If your issue is concerning pedestrian ramps, you can also visit our Pedestrian Ramps Website for more information

If you have an inquiry or complaint in your neighborhood, contact your Borough Commissioner.

NYC DOT is committed to compliance with all Civil Rights regulations. Persons who believe they have been discriminated against (i.e. excluded from participation in, denied the benefits of, or access to, NYC DOT programs or services) on the basis of race, color, national origin, sex, age, disability, or income status have the right to file a complaint. Discrimination complaints can be filed online, by mail, or by calling 311. Your complaint must be submitted within 180 days of the alleged discrimination. Learn more about your rights and the complaint process in English, Arabic, Bengali, French, Haitian Creole, Korean, Polish, Russian, Spanish, Chinese, Urdu, or Yiddish (pdf) File a complaint with NYC DOT

Article 6 of the New York State Public Officers Law (FOIL) allows the public to submit written requests for access to NYC DOT records.

You may request many NYC DOT services and apply for many NYC DOT permits online. Request maps, travel or construction permits, and more online

You may report many problems online to NYC311 including street defects

To request a service or report a problem by phone, call 311

You may check the status of a Customer Service case online or view the status of other cases in your area

Please contact the Department of Finance for assistance with parking tickets and camera violations.

Please contact the Police Department for issues with traffic enforcement agents or towed vehicles.

For information on making a press inquiry, visit the NYC DOT Press Releases page.

For regular updates on transportation projects in New York City, and news about NYC DOT programs, follow NYC DOT on Twitter, Facebook, and Instagram. NYC DOT also sends email updates on traffic, bridges, bike projects, safety education, and the Staten Island Ferry. Connect with NYC DOT on social media Sign-up for NYC DOT email updates Get updates on other New York City government topics

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