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NRF 2025 Keynote: Enhancing the Associate & Customer Experiences at Walmart with Store Digitalization
Video | January 30, 2025 | 3 min read NRF 2025 Keynote: Enhancing the Associate & Customer Experiences at Walmart with Store Digitalization Insights from Industry Leaders
Curious how technology is transforming the in-store experience? Watch our NRF 2025 keynote, “Enhancing the Associate & Customer Experiences at Walmart with Store Digitalization,” featuring:
- Cedric Clark, EVP of Store Operations at Walmart
- Philippe Bottine, CEO North America at VusionGroup
- Anne Mezzenga, Co-CEO at Omni Talk
“At Walmart, our mission is to help people save money and live better. By integrating technologies like digital shelf labels, we’re empowering our teams to create exceptional experiences and streamline operations.” – Cedric Clark, EVP of Store Operations, Walmart U.S.
Key Highlights:
Technological Evolution:
- Digital Shelf Labels (DSLs): Implemented in over 400 Walmart stores, DSLs simplify price changes and enhance productivity, allowing associates to focus on customer service.
- People-Led, Tech-Powered: Walmart leverages technology to empower associates and save customers time and money.
VusionGroup Innovations:
- Enhanced In-Store Experiences: Technologies like pick-to-light and stock-to-light improve inventory management and order fulfillment.
- Future Advancements: Upcoming innovations include computer vision for inventory monitoring and personalized shopper connectivity.
Impact on Associates and Customers:
- Improved Associate Experience: Technologies reduce tedious tasks, boosting associate satisfaction and productivity.
- Customer Benefits: Enhancements ensure accurate pricing, better product availability, and a seamless shopping experience.
Strategic Partnership:
- Collaborative Success: The partnership drives innovation, with plans to expand DSLs to more Walmart stores and further enhance retail operations.
Ready to dive deeper into the digital transformation happening at Walmart? Watch the entire 30-minute session here, on demand:
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