Last Updated: March 19, 2025
Customer’s use of the Services is subject to Customer’s compliance with the Service Specific Requirements, Country Specific Requirements, and Country Specific Requirements for Communications Services below (collectively, "Requirements") to the extent applicable.
If any of the following terms are used but not defined within a Requirement below, they will have the meanings set forth in the Twilio Acceptable Use Policy ("AUP"): "you", "your", "yours", "Customer", "Twilio", "End User", and "Services." Twilio may update or modify these Requirements from time to time. These updates and modifications that are material in nature are covered in this change log, which Customer deems as reasonable and sufficient notice given to Customer for such updates and modifications. Customer’s continued use of the Services constitutes Customer’s acceptance of the updated or modified Requirements. Twilio recommends that Customer periodically reviews the change log and these Requirements.
These Requirements are part of the AUP.
Services Using or Incorporating Artificial Intelligence or Machine Learning Technology
Some Services that use or incorporate artificial intelligence or machine learning technology features or functionality require the acceptance of additional terms (collective, "AI/ML Features"). If Customer elects to use an AI/ML Feature, Customer will need to accept and agree to the applicable AI/ML Feature terms when opting into using or otherwise activating such AI/ML Feature. The use of an AI/ML Feature is entirely optional and not required to use any Services. The terms for the AI/ML Features are available here.
Third Party Services
Twilio acts as reseller of the third-party products and services set forth below (“Third Party Services”). If Customer purchases any Third Party Services from Twilio, such Third Party Services are solely provided by the applicable third party set forth below (“Third Party Provider”). Customer’s use of any Third Party Services is subject to the applicable Third Party Provider’s terms set forth below (“Third Party Terms”). Twilio is not a party to any Third Party Terms and is not liable for any Third Party Services whatsoever.
Additionally, Twilio may make available for purchase additional add-on features, functionality, or services (each, an “Marketplace Add-on”) from third party partners (each, an “Add-on Partner”) through the Twilio Marketplace or Twilio SendGrid Marketplace. If Customer purchases a Marketplace Add-on from Twilio, such Marketplace Add-On is solely provided by the applicable Add-on Partner. Customer’s use of a Marketplace Add-on is subject to the applicable Add-on Partner’s terms of service (“Marketplace Add-on Terms”). Twilio is not a party to any Marketplace Add-on Terms and is not liable for any Marketplace Add-ons whatsoever. Marketplace Add-ons are not considered Services.“Communications Services” mean the Services that are communications services used in connection with Twilio's application programming interfaces.
For regulatory, licensing, or tax compliance reasons, the Communications Services, or a portion thereof, may be provided to Customer by the applicable Twilio entity set forth below or a third-party services provider on behalf of that Twilio entity.
If Customer is provided Communications Services in:
Communications Services are provided by the following Twilio entity:
Twilio Inc.
Company incorporated in the State of Delaware
Registration No. 4518652
101 Spear Street, 5th Floor
San Francisco, CA 94105
United States of America
Twilio Ireland Limited
Company incorporated in the Republic of Ireland
Registration No. 557454
70 Sir John Rogerson’s Quay
Dublin 2, D02 R296
Ireland
Norway
Twilio Ireland Limited Norwegian Branch
Company incorporated in Norway
Registration No. 925137588
c/o Advokatfirm DLA Piper Norway DA Bryggegata 6
0250 Oslo, Norway
Brazil
Teravoz Telecom Telecomunicações Ltda.
Company incorporated in Brazil
Registration No. 21.028.759/0001-52
Rua Padre João Manoel, 808
4th and 5th Floors, Cerqueira César
City of São Paulo, State of São Paulo, 01411-000, Brazil
Japan
Twilio Japan G.K.
Company incorporated in Japan
Registration No. 0110-03-009480
c/o ARK Outsourcing KK, 4-3-5-704 Ebisu, Shibuya-ku
Tokyo 150-0013, Japan
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