Buy your ticket online. Remember to download the confirmation document, as you will need to show the reservation code at the ticket desk or entrance.
Exchanges and refunds are not provided for reasons beyond the museum’s control.
Flash photography and photography requiring other special equipment are prohibited.
Smoking, eating and drinking inside the building and littering in the courtyards, gardens or street are prohibited.
No type of guided tour may be given without prior authorization from the museum.
All visitors must show and hold on to their ticket, as well as, in the case of reduced or free admission, the corresponding proof of eligibility.
Minors under the age of 16 must be accompanied by an adult.
Purses, rucksacks, etc., will be inspected by security at the entrance. For security reasons, any potentially dangerous items (knives, etc.) will be retained and must be retrieved at the end of the visit.
Entry with any type of object larger than 35 x 35 x 25 cm, luggage or bulky items in general, rucksacks or other bags worn on the back, pushchairs, or any other item that the authorized staff consider a security risk for the museum is prohibited.
Bulky items, living beings, jewellery, money or valuables, dangerous items or items posing a public safety or health risk may not be checked at the left-luggage office.
The museum cannot under any circumstances be responsible for checked items.
Pets are not allowed (except for guide dogs).
Clothing must be respectful of all sensibilities. In particular, visitors wearing clothing and/or accessories that might pose an obstacle in the event of an emergency evacuation will be denied admission.
Posters, banners or any sort of protest performance inside the building are prohibited and will be grounds for immediate ejection.
Visitors must follow the instructions of the museum staff at all times.
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