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PayPal Purchase Protection | Protection for Buyers

If you don't receive your order, or it shows up different than described, PayPal Purchase Protection will help you get reimbursed for eligible items.¹ Terms and limitations apply.

When you check out with PayPal, eligible purchases are protected however you pay—credit, debit, PayPal balance, and more.¹

You can even protect eligible purchases¹ when you send money through Goods & Services at no cost to you.

Purchase Protection covers eligible items—apparel, travel and more—paid for with PayPal. Terms and limitations apply.

If there’s an issue, we’ll help get it resolved. On average, claims are settled in 14 days so you can count on a timely decision.^2,3

Check if your purchase is eligible for a refund.²

Report a problem in the Resolution Center.

We’ll review your claim and reach out with any additional requests and a final decision.

See how Purchase Protection works—and how we’ve got you covered.

When you pay for an eligible item from your PayPal account and you don't receive your order, or it shows up significantly different than described, you may be eligible for a refund under PayPal’s Purchase Protection program.

PayPal’s Purchase Protection program may apply when you encounter these specific problems with a transaction:

• You didn’t receive your item from a seller (referred to as an “Item Not Received” claim), or
• You received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim).

If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Purchase Protection program, and you should contact PayPal customer service immediately.

Learn more about Purchase Protection program requirements.

Eligible items include physical items like clothing, household electronics and housewares as well as certain intangible items like event tickets and hotel reservations. Terms and limitations apply. Check eligibility.

• If you didn’t receive your item from a seller (referred to as an “Item Not Received” claim), a dispute must be opened within 180 days of the date you sent the payment to the seller.
• If you received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim), a dispute must be opened within 180 days of the date you sent the payment to the seller.

If you’re unable to resolve a transaction related issue directly with a seller, you must follow our online dispute resolution process through the Resolution Center to pursue a claim under our Purchase Protection program.

Your security is our priority. Learn more about how PayPal works to protect your financial data, payments, and eligible purchases every step of the way.

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