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Showing content from https://www.england.nhs.uk/urgent-emergency-care/about-uec/ below:

NHS England » About urgent and emergency care

Urgent and emergency care (UEC) services perform a critical role in keeping the population healthy. The NHS responds to more than 110 million urgent calls or visits every year, so it is essential that the system works effectively.

Both urgent and emergency care services play a specific part in supporting patients to receive the right care, by the right person, as quickly as possible.

Emergency care

Emergency care involves life-threatening illnesses or accidents which require immediate treatment from the ambulance service (via 999) and an emergency department (A&E).

Urgent care

Urgent care involves any non-life-threatening illness or injury needing urgent attention which might be dealt with by phone consultation through the NHS111 Clinical Assessment Service, pharmacy advice, out-of-hours GP appointments, and/or referral to an urgent treatment centre (UTC). If you’re unsure if you need urgent medical help then NHS 111 can help.

Urgent and emergency care plan 2025/26

The

Urgent and emergency care plan 2025/26

sets out how we’ll resuscitate urgent and emergency care, with a focus on getting patients out of corridors, keeping more ambulances on the road, and enable those ready to leave hospital to do so as soon as possible.

National elective and emergency care directorate

The NHS England elective and emergency care (EEC) directorate provides national guidance and support to drive continuous improvement in elective and urgent and emergency care services across the NHS.

The EEC directorate works in partnership with other NHS organisations, system leaders, frontline staff, patients, and key stakeholders, such as royal colleges to design, develop, and implement best practice models of care that ensure patients see the right person, in the right place, as quickly as possible.

The Urgent and Emergency Care (UEC) Programme of the national directorate comprises of the following workstreams:

Our work to date

We are continuously building on previous improvement efforts to ensure a learning system that shares knowledge and insight gained through policy development and practical experience.

Progress in transforming UEC services over the past few years includes:

Progress on reducing health inequalities in UEC services includes:

NHS Long Term Plan

The NHS Long Term Plan was published in January 2019 and sets out an ambitious vision for the future of the NHS. Over the next 10 years, NHS organisations will work together to ensure a service in which patients get more options, better support, and more joined up care.

Commitments made in the Long Term Plan for urgent and emergency care services include:


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