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The Zen of IT

The Zen of IT

Technology expert Evan Schuman takes an authoritative look at the faults and foibles of enterprise IT.

opinion

Google finally gets strict about web server certificates

The Web cert world has undergone a lot of change this year, and Google has now set a June 2026 deadline for being even stricter about which certificates can be used for which functions.

By Evan Schuman

Jul 7, 2025 4 mins

Browser Security Browsers Google

opinion

OpenAI’s MCP move tempts IT to trust genAI more than it should

Given that genAI hallucinates and ignores guardrails, do we really want it to have access and control apps from PayPal, Stripe, Shopify, Square, Slack, QuickBooks, Salesforce and GoogleDrive?

By Evan Schuman

Jun 16, 2025 4 mins

Cloud Computing Generative AI

opinion

Is genAI a gateway drug to runaway costs?

Despite how expensive genAI is right now, there’s an assumption pricing will soar in a year or two — as soon as enterprises are so invested in the tech that almost any price hike will cost less than making a switch.

By Evan Schuman

Jun 10, 2025 7 mins

Artificial Intelligence Generative AI Technology Industry

opinion

ChatGPT gave wildly inaccurate translations — to try and make users happy

Three recent incidents are reminders that generative AI tools remain troublesome and unreliable. IT buyer beware.

By Evan Schuman

May 16, 2025 5 mins

Generative AI

opinion

GenAI crawler problem highlights a bigger issue: the cloud bandwidth nightmare

Online generative AI robots that scrape content and ignore websites’ ‘Do Not Enter ‘signs can cost enterprises a lot of money. But the underlying issue is how those bandwidth charges are calculated.

By Evan Schuman

May 14, 2025 5 mins

Generative AI Internet Networking

opinion

How enterprise IT can protect itself from genAI unreliability

The Mayo Clinic has been experimenting with forcing the technology to reveal source links for everything. And there are other approaches that might be viable.

By Evan Schuman

Apr 7, 2025 7 mins

Generative AI IT Strategy

opinion

NASA finds generative AI can’t be trusted

As the reliability of generative AI data remains doubtful, IT leaders need to seriously consider their risk tolerance. Most corporate boards certainly won’t.

By Evan Schuman

Apr 1, 2025 7 mins

Generative AI

opinion

IT execs need to embrace a new role: myth-buster

Whether it’s genAI, new cybersecurity concerns, or the actual threats from Quantum computing, there’s a lot of misinformation bouncing between the board, C-level execs and various business units. IT leaders now need to be tech explainers.

By Evan Schuman

Mar 7, 2025 4 mins

CIO Generative AI IT Strategy

opinion

Will the non-English genAI problem lead to data transparency and lower costs?

Non-English generative AI models are far less accurate and useful than their English-based counterparts — sometimes dramatically so. Companies paying for them should know what they’re getting, and push for price cuts.

By Evan Schuman

Feb 12, 2025 4 mins

Generative AI IT Strategy

opinion

Google’s latest genAI shift is a reminder to IT leaders — never trust vendor policy

If IT execs want to avoid doing business with genAI firms that help make weapons, that demand needs to go into RFPs. It’s the only effective way to change policy.

By Evan Schuman

Feb 10, 2025 5 mins

Generative AI Google IT Strategy

opinion

Planes, trains and third-party risks — a tale of two IT-related shutdowns

The glitches that shut down American Airlines on Christmas Eve and stopped all train traffic in Norway on Christmas Day both involved third-party IT vendors. But how the two enterprises handled each mess was very different.

By Evan Schuman

Jan 6, 2025 6 mins

Disaster Recovery Technology Industry Transportation and Logistics Industry

opinion

Anthropic’s LLMs can’t reason, but think they can — even worse, they ignore guardrails

By Evan Schuman

Dec 19, 2024 5 mins

Generative AI

opinion

The Macy’s accounting disaster: CIOs, this could happen to you.

When Macy’s on Wednesday reported more details about the “hiding” of $151 million, it became clear their accounting controls simply didn’t work. It exposed a massive software hole in just about every enterprise environment.

By Evan Schuman

Dec 13, 2024 8 mins

Accounting Software Analytics Enterprise Applications

opinion

ByteDance is about to learn a painful genAI lesson

The TikTok owner fired — and then sued — an intern for ‘deliberately sabotaging’ its LLM. This sounds more like a management failure, and a lesson for IT that LLM guardrails are a joke.

By Evan Schuman

Dec 6, 2024 5 mins

Generative AI IT Strategy Technology Industry

opinion

The biggest IT threat? That seemingly innocuous web browser

Enterprise CIOs today allow any user to choose pretty much any freeware browser they want — and then use it to access their most sensitive systems. Does anyone see a problem here?

By Evan Schuman

Nov 26, 2024 6 mins

Browser Security Browsers

opinion

OpenAI’s SimpleQA tool for discerning genAI accuracy — right message, wrong messenger

In a perfect universe, the persuasiveness of an argument would not be based mostly on who said it. In the world we live in, though, it is. And it’s hard to find a less credible entity to create a genAI accuracy test than OpenAI.

By Evan Schuman

Nov 13, 2024 6 mins

Generative AI

opinion

Think data leaks are bad now? Wait until genAI supersizes them

A group of Harvard students experimented with AI-linked eyeglasses, offering a powerful peek into the AI nightmares coming for IT in 2025.

By Evan Schuman

Oct 7, 2024 6 mins

Data Privacy Generative AI Technology Industry

opinion

California’s effort to find appropriate AI rules is a fool’s mission

The adoption of generative AI is moving too quickly — and its dangers remain too unknown — for any meaningful rules to be put in place on AI vendors. Regulating enterprises makes far more sense; influence enterprise behavior and the vendo....

By Evan Schuman

Oct 1, 2024 6 mins

Generative AI Government Regulation

opinion

GenAI vendors’ self-destructive habit of overpromising

Just about every generative AI vendor offers enterprise CIOs all kinds of promises about the technology. But they’re talking up 2026 capabilities when trying to make 2024 sales. That’s a recipe for disaster for both buyer and seller.

By Evan Schuman

Sep 5, 2024 5 mins

Generative AI Technology Industry

opinion

Want genAI to deliver benefits? You have a lot of work to do first.

It’s all a matter of understanding how your business can benefit from generative AI tools and platforms. But first, you need to make some difficult decisions — and then hope genAI doesn’t self-destruct.

By Evan Schuman

Aug 21, 2024 6 mins

Generative AI IT Strategy Technology Industry