It's easier than ever to troubleshoot common licensing issues on your own. Use these easy-to-follow documents and videos for Smart Account Administration, License Management, Device Management, and more.
How can I upgrade my On-Prem Account?For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:June 18, 2025
How can I delete an On-Prem account?For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:April 29, 2025
How to request a Smart Account for a Customer?For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:April 11, 2025
Smart Account Administration
How to create a Smart Account?For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:April 11, 2025
Smart Account Administration
How to Request BroadWorks License Files?This document covers the procedure on how to raise service requests using Support Case Manager (SCM) for any BroadWorks software licensing request.
Updated:July 12, 2024
Obtaining the Export LicenseFor External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:February 26, 2024
Obtaining a SLAC ResponseFor External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:February 23, 2024
Resolving RAM and CPU SpikesFor External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:February 23, 2024
Performing SLP SynchronizationsFor External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:February 22, 2024
Sending Device Usage ReportsFor External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:February 22, 2024
Adding SLP Devices on SSM On-PremFor External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:February 22, 2024
Enabling NAT for SSM On-PremFor External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the
Updated:February 22, 2024
Push and Pull Modes in SLP OverviewFor External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:February 22, 2024
Smart Licensing Using Policy OverviewFor External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to
Updated:February 21, 2024
How to Resend Licenses in LRPThis article describes the process of resending licenses in License Registration Portal (LRP).
Updated:December 21, 2021
How to Remove a Product Instance (SLR)This article describes the process of removing a product instance as part of specific license reservation (SLR) in Cisco Smart Software Manager.
Updated:November 10, 2021
How to Obtain the Reservation Return CodeThis article describes the process of obtaining the reservation return code for enterprise products with internetwork operating system (IOS) XE.
Updated:November 10, 2021
How to Reserve Licenses (SLR)This article describes the process of reserving licenses as part of specific license reservation (SLR) in Cisco Smart Software Manager (CSSM).
Updated:November 10, 2021
How to Obtain the Reservation Request CodeThis article describes the process of obtaining the reservation request code for enterprise products with internetwork operating system (IOS) XE.
Updated:November 10, 2021
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