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How to Upgrade Your Internet Service
CenturyLink upgrade orders will be one of these three types, based on your current service and equipment:
- A simple order change – You don't need different equipment and no further action is required on your part. Once the order is placed, you can expect the new speed to be active by 5 p.m. on the start date of the new service.
- New equipment required – If the service agent determines that your old modem will not be compatible with the new speed, we will ship you a new one. The shipping time will typically be three business days, and you will not be charged a shipping fee.
- New equipment and a service appointment required – Depending on the type of high-speed internet you have currently, you may need a CenturyLink technician to come to your home and do additional installation work to complete your upgrade. In this case, the standard technician installation fees apply. You will receive your new modem via UPS, and need to return the old one to CenturyLink in exchange. Your service agent will walk you through what to expect from your appointment and how you can return your old modem.
Note: Rate changes for an upgrade begin when the upgrade is installed and the new service is active.
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