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Zendesk Market Report, July 2025

TechnologiesContent Management
Server-side Languages
Client-side Languages
JavaScript Libraries
CSS Frameworks
Web Servers
Web Panels
Operating Systems
Web Hosting
Data Centers
Reverse Proxies
DNS Servers
Email Servers
SSL Certificate Authorities
Content Delivery
Traffic Analysis Tools
Advertising Networks
Tag Managers
Social Widgets
Site Elements
Structured Data
Markup Languages
Character Encodings
Image File Formats
Top Level Domains
Server Locations
Content Languages

Technologies > Email Servers > Zendesk > Reports Overview > Market Report

Zendesk Market Report

Get all the information about Zendesk in an extensive report.

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email server providers reports

This extensive report shows many detailed statistics of the email server provider market with a specific focus on Zendesk.

Our technology market report is a detailed monthly report on the usage of Zendesk as email server provider on websites. The report comes via email as a PDF file and has over 240 pages covering this information:

Email Server Providers Industry Reports
- Usage Report
  How popular is each of the email server providers? Shows percentages of usage for all 617 email server providers that we monitor. Also shows how much these figures changed compared to the last month and to the last year.
- Historical Trend Report
  How did the popularity of the email server providers change over time? Shows tables and diagrams of historical trends of usage for all email server providers since January 2020. Please note, that we permanently keep adding more email server providers to our surveys, therefore not all of them cover the entire time frame.
- Growth Rate Report
  Which are the fastest growing email server providers? Shows the current growth rates in the usage of all email server providers both in absolute figures and percentages in the last month and in the last year.
- New Site Usage Report
  How popular is each of the email server providers among new sites? Shows percentages of usage for all email server providers among sites that were first visited in the last month, because they have only recently entered the top 10 million sites.
- Top Site Usage Report
  Which email server providers are primarily used by high traffic sites? Shows for each email server provider the share of top sites among all the sites that use that specific email server provider.
Zendesk Reports
- Historical Trend Report
  How did the popularity of Zendesk change from month to month? Shows tables and diagrams of monthly trends of usage for Zendesk since March 2022.
- Trend Analysis Report
  Which market segments contributed most to usage changes? Shows which geographical regions, identified by top level domain and content language, saw popularity gains or declines in the popularity of Zendesk in the last 12 months.
- Change Report
  Which percentage of sites switched from another email server provider to Zendesk and vice versa? Shows the percentages of websites that recently changed between Zendesk and other email server providers. It also shows examples of sites that made a change.
- Ranking Breakdown Report
  Is the popularity of Zendesk higher among high traffic sites? Shows usage of Zendesk broken down by popularity ranges of the Alexa ranking, that is among the top 1 million sites, the top 100,000, the top 10,000 and the top 1,000 sites. Also shows the popularity rank of Zendesk among all email server providers in these ranges and the most popular competing technology.
- Market Position Report
  Where in the market diagram lies Zendesk? Shows the market position of Zendesk in terms of popularity and usage by high traffic sites, compared to the most popular email server providers.
- Multiple Email Server Providers Usage Report
  How frequently are other email server providers used together with Zendesk, and which ones? Shows statistics on the usage of Zendesk together with other email server providers (if any). We identify here usage on the same site, not necessarily on the same page.
- Cross-Technologies Breakdown and Segmentation Reports
  In which markets is Zendesk particularly strong and which one is the most popular competing technology in each market? A set of reports evaluating the combined usage of two categories of web technologies. This shows, for example, the usage of Zendesk on any top level domain compared to its usage on all websites and the most popular competing technology on each top level domain. Also shows the rank of Zendesk among all email server providers for each top level domain, compared to its overall rank. Furthermore, this includes the ranking and percentages of all top level domains among all the sites that use Zendesk.
  
  These detailed reports are available not only for top level domains, but also for the usage of Zendesk broken down by
  - Content Management Systems
  - Server-side Programming Languages
  - Client-side Programming Languages
  - JavaScript Libraries
  - CSS Frameworks
  - Web Servers
  - Web Panels
  - Operating Systems
  - Web Hosting Providers
  - Data Center Providers
  - Reverse Proxy Services
  - DNS Server Providers
  - SSL Certificate Authorities
  - JavaScript Content Delivery Networks
  - Traffic Analysis Tools
  - Advertising Networks
  - Tag Managers
  - Social Widgets
  - Site Elements
  - Structured Data Formats
  - Markup Languages
  - Character Encodings
  - Image File Formats
  - Top Level Domains
  - Server Locations
  - Content Languages
- Geographical Distribution Report
  How popular is Zendesk in each country? Shows a colored world map indicating the usage percentage of Zendesk by country.
- List of the 300 most popular sites using Zendesk including their usage of other email server providers (if any).
- List of up to 160 popular sites that started using Zendesk in the last month (if there are that many sites in a month), including the email server providers they were using before (if any).
- List of up to 200 popular sites that discontinued using Zendesk in the last month (if there are that many sites in a month), including the email server providers they are using now (if any).

Please see technologies overview for explanations on the methodologies used in the surveys, and read our disclaimer to learn about possible incompleteness and inaccuracy of our data.

Table of Content

This is a preview of the current report's table of content.

1. About this Survey 3 2. Quick Summary 5 3. Email Server Providers, Industry Overviews 6 3.1. Usage Overview 6 3.2. Historical Trends 18 3.2.1. Monthly Usage 18 3.2.2. Yearly Usage 27 3.3. Growth Rates 36 3.4. New Site Usage 52 3.5. Top Site Usage 63 4. Zendesk, Technology Market Reports 79 4.1. Historical Trends 79 4.2. Trend Analysis 82 4.2.1. Trend Analysis per Top Level Domains 82 4.2.2. Trend Analysis per Content Languages 87 4.3. Changes 89 4.4. Ranking Breakdown 91 4.5. Market Position 92 4.6. Breakdown and Segmentation Reports 93 4.6.1. Content Management Systems 93 4.6.2. Server-side Programming Languages 107 4.6.3. Client-side Programming Languages 109 4.6.4. JavaScript Libraries 111 4.6.5. CSS Frameworks 115 4.6.6. Web Servers 117 4.6.7. Web Panels 119 4.6.8. Operating Systems 121 4.6.9. Web Hosting Providers 123 4.6.10. Data Center Providers 147 4.6.11. Reverse Proxy Services 163 4.6.12. DNS Server Providers 165 4.6.13. SSL Certificate Authorities 181 4.6.14. JavaScript Content Delivery Networks 183 4.6.15. Traffic Analysis Tools 185 4.6.16. Advertising Networks 191 4.6.17. Tag Managers 195 4.6.18. Social Widgets 197 4.6.19. Site Elements 199 4.6.20. Structured Data Formats 203 4.6.21. Markup Languages 205 4.6.22. Character Encodings 207 4.6.23. Image File Formats 209 4.6.24. Top Level Domains 211 4.6.25. Server Locations 225 4.6.26. Content Languages 231 4.7. Geographical Distribution 235 4.8. Popular Sites using Zendesk 236 4.9. Sites using Zendesk only recently 242 4.10. Sites that recently stopped using Zendesk 246 Licence

Purchasing this report entitles you to use the information within your organization and in direct non-public communication with your business partners. The data may not be published or sold to third parties.

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If you want to order this report, please proceed to the order form.

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