Enhanced Tracking Protection sometimes causes websites to display or work incorrectly. For example, some buttons may not work, parts of some pages may be missing, and some pages may not load at all. Reporting any problems caused by content blocking helps us improve Firefox.
Follow these steps, when necessary, to report a site that isn’t working properly:
When you report breakage, Mozilla receives the following information:
Are you experiencing issues with a webpage that works fine in other browsers but not in Firefox? This could be a web compatibility (webcompat) issue. Common signs include:
To proactively combat these web compatibility issues, Firefox has integrated a user-friendly reporting tool directly into the browser. This tool enables users to swiftly report issues related to content blocking, thereby aiding in the enhancement of Firefox's performance and user experience.
To ensure your privacy, the reporting tool allows you to edit the URL before reporting, enabling you to remove any personal information from the URL. For detailed information and precautions, turn to the
Protect your informationsection detailed later in this article.
If a site seems broken due to web compatibility or Enhanced Tracking Protection-related issues, you can report it directly to the Webcompat team. To report a non-Firefox site that isn’t working properly, follow these steps:
The reporting tool will not work on a new tab or about: Firefox page.
For Nightly and Beta channel users: You can send a detailed report using the Send more info link, located at the lower end of the Report a broken site panel.
What information does Mozilla collect from your report?We wish to keep our process as transparent as possible. Any reports you send to Mozilla with this tool will include the following information when we receive it via our data pipeline:
The Report broken site tool pre-fills the URL of the site you're reporting. Beware, some URLs might contain sensitive data, such as shipping details or personal tax information. To protect your privacy, edit the URL to omit personal details. Note, however, that changes to the URL might hinder our issue reproduction efforts.
Optional Describe the Problem Text BoxIf you believe additional details in the Describe the Problem area could help resolve your web compatibility issue, feel free to include them. However, carefully consider the information you share. We implement measures to protect your data temporarily before it's securely discarded, but submitting sensitive information is ultimately your choice. Your contributions are crucial to our Webcompat team's efforts in improving Firefox. Providing extra context, including thorough responses to What’s broken?, aids us in identifying and rectifying major problems that negatively affect your browsing.
What will Firefox do with your report?When you submit a Report broken site form, it's emailed to the Firefox Webcompat team and entered into a secure internal database accessible only to them. The team reviews these reports, actively filtering for and sanitizing any potentially sensitive personal information before sharing it with other Mozilla staff involved in issue resolution. Access to this data is strictly limited to Mozilla employees. Post-sanitization, the intention is to keep the data for trend analysis and compiling aggregated user statistics, ensuring it's eventually disposed of securely.
To learn more about the privacy principles that guide Mozilla's mission, visit:
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