In Conversocial, you'll see all kind of tags from product, platform, locale, and others. But specifically, there are only 3 type of tags that we have to pay attention to in Conversocial, especially when you are a moderator. It's good hygiene to make sure that we have at least applied these 3 kinds of tags.
Issue tags are tags that describe the type of issue. In Conversocial, it's start with "Issue:". We set up automatic rule for this type of tags, but it's always good to double check if the tag is applied appropriately.
Bug Use this when a user is reporting a valid/reproducible bug Churn Use this when the user indicate that s/he is leaving the app/uninstalling Compliment Use this when a user expresses gratitude/compliment of the product/team/organization Feedback Use this when a user is expressing feedback instead of seeking help/support Get help Use this when the user is asking a general how-to or general troubleshooting question that is not technical Rant Use this when the user is only expressing rant/hateful comment without specific feedback Technical Use this when the question is related to a technical aspect of the productComponent tags are tags that describe the area of the product that become problematic. We mostly automated component tags, so moderator/contributor just have to correct it if it's wrongly tagged. Find out the variety of component tags we have for mobile support below:
Tag name Automatic rule? Description Accessibility yes Category for any inquiries related to accessibility of the product. Account no Category for Mozilla account related issues Autofill no Category for the autofill feature Bookmark yes Category for any inquiries related to bookmark. Cache/cookie yes Category for any inquiries related to cookies or cache. Collections no Category for any inquiries the Collections feature in Android Compatibility yes Category for any inquiries related to web compatibility. Controversial no Category for any sensitive/controversial matter. You may want to escalate this kind of conversations. Crash yes Category for any inquiries related to crashing. Customization yes Category for any inquiries related to browser customization fuctionality like theme, toolbar customization, etc. Download yes Category for any inquiries related to the download function/behavior. Extensions yes Category for any inquiries related to add-ons/extensions Hang/freeze yes Category for any inquiries related to hang/freezing. Installation/update yes Category for any inquiries related to product installation/update process. Media yes Category for any inquiries related to media content including images, audios, and videos. Migration no Category for any feature parity from Fennec to Fenix Optimization yes Category for any inquiries about app optimization Password yes Category for any inquiries related to passwords and about:login. Performance yes Category for any inquiries related to performance. Usually about RAM consumption or slowness. Permission yes Category for any inquiries related to permission (usually for mic/webcam). Print no Category for any issues related to printing. Private Browsing no Category for any issues related to the Private Browsing mode Reader mode no Category for any issues related to reading mode functionality Release no Category for release-related issue Search yes Category for any inquiries related to search. Security/privacy yes Category for any inquiries related to privacy and security feature. Settings yes Category for Settings related inquiries Site breakage yes Category for any issues related to website breakage. Usually caused by tracking protection feature or webcompat. Sync yes Category for any inquiries related to Sync feature Tab yes Category for any inquiries related to tab including tab container UI/UX no Category for any feedback about app's UI/UX Updated review no Category for any updated reviewCategory tags are tags that describe the specific issue of a conversation. It may have association with a product tag, issue tag, or a component tag. We don't automate category tag, so the moderator or contributor should manually add it.
Firefox for AndroidHere's a list of category tags for Firefox for Android:
Tag name Description Account:2fa-locked-out Reports of a locked Firefox Account due to 2fa Ads:sponsored-shortcuts Comment about the sponsored shortcuts in Firefox for Android Autofill:credit-card Reports about credit card autofill Autofill:form Reports about form autofill Autofill:password Reports about password autofill Bookmark:bookmarks-disappear Users reporting that bookmarks disappear, mostly after the app is updated Bookmark:export Request for an export feature for bookmarks Bookmark:import Request for a feature to import bookmarks from another browser Bookmark:organization Request to improve bookmark organization (categorization, sorting, etc) Breakage:desktop-mode Site breakage issue when user is using the desktop mode Competitor:brave-comparison When a user compare Firefox to Brave browser Competitor:chrome-comparison When a user compare Firefox to Chrome browser Competitor:edge-comparison When a user compare Firefox to Edge browser Competitor:other-comparison When a user compare Firefox to other browsers Connection:certificate-issue Connection issue caused by security certificate Custom:pocket-recommendation Comments about pocket recommendation feature in the homepage Custom:shortcuts Reports about shortcuts feature in the Home page Custom:shortcuts-sametab Request to open shortcut in the same tab instead of a new one Custom:url-as-homepage Request the ability to set custom URL as homepage Download:location Request the ability to set custom download location Extensions:android-translate Request to support add-ons for translation Media:PiP Reports about issue with Picture in Picture feature Migration:about-config Request to support about:config (feature parity) Migration:addons-extended-support Request to support more add-ons (feature parity) Migration:save-as-pdf Request the ability to save page as PDF (feature parity) Migration:view-source-code Request the ability to view source code (feature parity) Optimization:app-size Request to optimize app size Optimization:data-usage Request to optimize data usage Optimization:tablet-ui Request to optimize UI for tablet devices Performace:app-loading-time Performace problem with the app loading time (slow to perform an action) Performace:battery-consumption Performace problem related to battery consumption Performace:CPU-memory-issue Performance problem with memory/CPU consumption Performace:loading-issue Performace problem with loading a page Performace:rendering-issue Performace problem with page rendering Print:in-app-print Request native printing feature Privacy:data-collection-concern Concern about privacy/data collection in Firefox Privacy:tracking-dashboard Comment about the tracking dashboard Rant:product-direction Rant about product direction Request:view-certificate-details Request the ability to view SSL certificate details Search:firefox-suggest Comment about search suggestion feature (Firefox Suggest) Setting:respect-settings Request for the team to respect user's preferences/setting upon updating Settings:set-to-default Problem with setting the app as the default browser Tab:reorder Request the ability to reorder tab manually Tab:send-tab-not-working Problem with send tab feature not working UI/UX:dex-support Support request for ability to resize app in Samsung DeX UI/UX:history-categorization Feedback about history categorization UI/UX:newtab-behavior Comments about new tab behavior UI/UX:pull-down-to-refresh Request the pull down to refresh feature UI/UX:refresh-button Comments about the refresh button placement UI/UX:review-prompt Concern about in-app prompt that request users to rate/review the browser UI/UX:swipe-gesture Request to support swipe gesture Update:data-loss Issue about data loss after updating the app Update:force-update Concern about forcing update Web:web-standard-implementation Feedback about web standard implementation Firefox Focus for AndroidHere's a list of category tags for Firefox Focus for Android:
Tag name Description Tab:new-tab-button Request for the ability to open multiple tabs from a new tab button UI/UX:adblock Concerns about adblocking feature UI/UX:custom-toolbar-placement Request for a the ability to move toolbar between above/bottom Complete Mobile Support guidelinesGo back to the Mobile Support guidelines to continue learn about mobile support contribution.
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