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Showing content from https://support.mozilla.org/en-US/kb/debugging-mozilla-vpn-redirect-1 below:

How to obtain the Mozilla VPN Logs

When troubleshooting issues with Mozilla VPN, our engineers might ask for logs. These logs don't contain any personal information about your browsing activity. Rest assured that these logs only track things happening within the VPN software itself, such as internal events and actions, which might give hints as to where issues might be.

Before exporting the application logs, try a Mozilla VPN Reset. This will clear all Mozilla VPN data and settings and return it to the state it was when you first installed it. To learn more about it, please read our article

If you are having problems with Mozilla VPN, the Mozilla Support team may ask you to provide us with these logs in order to facilitate finding a solution. This helps us pinpoint the problem and get you back quickly.

Follow these steps to export the application logs:

1. Open Mozilla VPN and click the gear icon (icon may appear in top right corner of the application on versions older than 2.10).
2. Click or tap .

3. Select . This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem.

4. Attach the .txt file to your Contact Support Form.

1. On the Mozilla VPN Get started screen, click or tap .

2. Select . This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem.

3. Save and attach the .txt file to your Contact Support Form.

1. Open the Windows File Explorer.
2. Click the View tab at the top of the window.

3. On the far right side of the option near the top of this tab, look for Hidden Items. Check this box, if it is not already.

4. This will enable you to complete the next steps:
   1. Click This PC on the left side of the File Explorer.

   2. Click your hard drive (This should be labeled Windows or OS (C:)).
   3. Open the Users folder.

   4. Open the folder for your user, it should have your username.
   5. Open the AppData folder.

   6. Open the Roaming folder.

   7. Inside the Roaming folder, find a text file document named mozillavpn.txt.

   8. Copy the file and attach it to your response email.

Related articles:

• Troubleshooting speed issues on Mozilla VPN
• How to remove Mozilla VPN App Data

Learn more:

• Help, I still have questions about Mozilla VPN

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