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Showing content from https://support.mozilla.org/en-US/kb/contributors-guide-troubleshooting-firefox-hello below:

Contributor's Guide to Troubleshooting Firefox Hello

Currently there is a place to leave feedback for the experience with the product, but there are some potential troubleshooting features that are hidden.

Let's start with these basic tips:

If you right click on the url of the page and click on , then click on the Permissions tab of the window that pops up, do you see the Use the Microphone and Use the Camera listed as shared for this website?

Are there permissions set for viewing video on the receiver's end? Do they have a Firewall or Antivirus that blocks calls?

1. Open up about:webrtc in the url,
2. start a conversation with a new link.
3. Click on "start debug mode" and "start AEC logging" try to connect in the url,

See Also: https://wiki.mozilla.org/Media/WebRTC/Logging

https://wiki.mozilla.org/Media/WebRTC#

• https://wiki.mozilla.org/Loop/Contacts
• #WebRTC channel

• #Hello
• #webrtc

https://wiki.mozilla.org/Loop/wiki

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