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common forum responses | Contributors Help

Note: This document is used as a listing for the canned responses tool. See the Create or improve common forum responses article for guidelines.

Volunteers (and how to submit feedback)

Off topic and unrelated question

Forum Response - On topic but lack of details

Problem Resolved

Create A New Thread

Create a screenshot

Premium product redirect

MacOS redirect from Firefox for iOS

Blocked Add-ons

Uninstalling an extension

Switch to previous theme

Search and homepage issues caused by add-on issues

Settings for themes

Containers add-ons may reset

Confirm default search engine (add-on prompt)

Remove Other Bookmarks folder from the Bookmarks Toolbar (Firefox 84 and above)

Lost Bookmarks

Recover bookmarks and other profile data missing after update

Add Bookmarks Menu toolbar icon to show missing bookmark folders

Clear cache and cookies

Reload a site and bypass the cache

Start Firefox in Troubleshoot Mode

Disable hardware acceleration in Firefox

Get troubleshooting information

Clean reinstall of Firefox

Refresh Firefox - reset defaults

Troubleshooting media issue in Firefox

Firefox crashes

Firefox crashes when you open it (Windows)

Firefox crashes when you open it (Mac)

Zoom feature

Missing toolbar and customizing Firefox

Turn off Firefox automatic update

I found a fake Firefox update

Malware (Windows Only)

Disable JavaScript

Mixed Content

Websites will not load after Firefox update

Choose another PDF reader

Open about_config (Firefox Configuration Editor)

about:config warning

userChrome.css or userContent.css warning

Forum Response - Platform version is not compatible message

Shield Study Opt in/out Option

Antiracist Pocket stories and messages from Firefox

Lockwise/Firefox asks for OS login when accessing passwords

Search study - September 2021

Download Token

X-Mouse Button Control in Firefox 110

Flash End of Life

Why you shouldn't worry about Flash End of Life

Check print margins

Print preview issue in 81

Add Yahoo Search to Firefox

Search Hijacker

Changing default search engine

Turn off Enhanced Tracking Protection (ETP) for a website

Site breakage troubleshooting

Basic Browsing Issues on Firefox for Android

Firefox for Android crash report

Firefox for Android homepage customization

Add ons problems and requests on Firefox for Android

Feature requests on Firefox for Android

Customize Firefox for iOS homepage

Firefox for iOS add-ons support

Sponsored content on Firefox for iOS

Adblock on Firefox for iOS

Firefox for iOS crash report

Firefox Focus basic browsing

Orbit (beta)

Clean Reinstall (Thunderbird)

Troubleshooting Thunderbird using Safe Mode

Asking for Troubleshooting Information (Thunderbird)

Missing email (Thunderbird)

Mozilla account contact form

Sync not a backup service

Forced Sync after a failed Sync

Unauthorized access to Mozilla accounts and Sync

Firefox Private Network end of support

Firefox Lite end of support

Firefox for Amazon end of support

Firefox Better Web with Scroll

Firefox Send and Firefox Notes Decommission

End of support for Mozilla Hubs

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