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Fix problems with tap to pay transactions

Fix problems with tap to pay transactions

Important: If you can’t tap and pay, check if you’ve completed the following steps:

  1. Check if your device supports NFC.
  2. Set Google Pay as your default payment app.
  3. Add a card.
  4. Set a screen lock.
  5. Check if your phone is certified and meets security requirements.
  6. Check if your device is unlocked before the payment.
Step 1: Check if your device supports NFC
  1. On your Android device, open the Settings app.
  2. Tap Connected devices Connection preferences NFC.
  3. Tap On.
Step 2: Set Google as your default payment app
  1. On your Android device, open the Settings app.
  2. Tap Connected devices Connection preferences NFC.
  3. Tap Contactless payments.
  4. Select Google Wallet.

Tip: Make sure your Google Wallet app is up to date.

Step 3: Add a card
  1. Open the Google Wallet app .
  2. At the bottom, tap Add to Wallet .
  3. Tap Payment card.
  4. Tap New credit or debit card.
  5. At the bottom, tap Save and continue.
  6. Read the issuer terms.
  7. Tap Accept.
  8. If you’re asked to verify your payment method, select an option from the list. Learn how to verify your payment method.
Step 4: Set a screen lock
  1. Open your phone’s Settings app.
  2. Tap Security & privacy.
  3. Tap Device unlock Screen lock.
  4. Select the screen lock method you want to use.
  5. Follow the on-screen instructions.

Step 5: Check if phone is certified & meets security requirements
  1. Open the Google Play Store app .
  2. At the top right, tap the Profile icon.
  3. Tap Settings.
  4. To check if your device is Play Protect certified, tap About.
Step 6: Unlock your device before the payment

Before you can pay, you'll need to confirm it's you using your Android screen lock. You can verify it’s you in Google Wallet with a:

Try to tap & pay again with tips Fix other issuesThe cashier says the payment didn’t work

If a check mark appears on your phone when you hold it up to the payment reader but the cashier says the payment didn’t work:

I attempted to make a payment but was prompted to enter my PIN

If you’re prompted to enter your PIN, it means that you tried to verify the purchase with a method that's not supported. To solve the issue, enter your Android screen lock PIN.

To avoid this issue, use a supported Android screen lock method. You can also open the Google Wallet app before a purchase. If needed, you'll find a prompt in the app to verify the purchase.

The terminal requested that I swipe or insert my card after I attempted to pay using contactless

To reset the transaction if you use a self-service terminal, try pressing "X." Otherwise, ask the cashier for assistance. Ensure your phone is unlocked and then try to pay again. Alternatively, you can open the Google Wallet app before you make the purchase. If necessary, you'll be prompted to verify the purchase within the app.

Can’t add a card to Google Wallet Can’t set up contactless payments

To set up contactless payments, your device must:

If your device allows NFC payments and your card supports but you can’t set up contactless payments, contact your bank.

Your phone isn’t certified or doesn’t meet security requirements
  1. Check if your software is Play Protect certified.
  2. If you could previously make contactless payments with Google Wallet but no longer can, contact your device manufacturer. There may have been a software update that affects functionality.
  3. If you modified your phone, make sure that it meets security standards. Google Wallet may not work in stores with phones that:

Tips:

Home screen isn’t available in the Google Wallet

If Wallet app gives an error that says you can’t access the app, you might be able to open Google Wallet from your phone Settings menu:

  1. On your Android device, open the Settings app.
  2. Tap Google All Services Settings for Google apps.
  3. Tap Google Wallet.
Tip:

If you can’t open the app’s home screen, you might be able to tap and pay with your default card. If you continue to have this issue,

report a problem or send feedback about the app

.

Couldn’t finish set up of tap to pay

Your card might have been saved to your Google Account but not to the Google Wallet app. Try to add a different payment method and finish the setup.

Your cards disappeared in the Google Pay app, or you got notified that your cards were deleted

Your cards might be removed from Google Wallet as a security precaution. Re-add any removed cards to Google Wallet.

Need more help

If you still have issues or any questions, you can ask the community. You can also contact us.


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