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Showing content from https://support.google.com/messages/answer/9363493 below:

Can't turn on RCS chats

Important: To use RCS, everyone in a group or 1-on-1 conversation must have RCS turned on.

If your device and carrier network support RCS and you have problems turning on RCS chats, try these steps:

Make sure that Google Messages is your device’s default app for SMS. Learn how to get started with Google Messages.

Make sure your Android phone or tablet is connected to the internet and can receive SMS.

Make sure your Google Fi message sync is off. You can also stop sync on your old phone when you sign in from your new phone.

In Google Messages:

1. Tap your profile photo or icon Messages settings Advanced.
2. Tap Google Fi settings.

In Messages for web:

1. On your Android phone or tablet, go to messages.google.com/web.
2. Tap More Settings Stop sync & sign out.

Most devices come with Carrier Services app pre-installed. If it’s pre-installed, make sure you have the latest Carrier Services app version.

If you’re still unable to turn on RCS chats, clear the application storage for Carrier Services and Google Messages.

Important:

• If you clear Google Messages, you won't lose your messages, but you'll lose your Google Messages settings.
• Until you get RCS back, some of your Rich Communication Services (RCS) messages may be marked "MMS," and you might have problems with RCS groups.
• Unless someone else in the group chat can initiate a conversation, you may not immediately be able to use group chats after you turn RCS back on.

To clear Google Messages:

1. On your Android phone or tablet, turn on Airplane mode .
2. Go to Settings.
3. Tap Apps & notifications Messages Storage Clear Storage.
4. Force quit then restart the Android Messages app:
5. Turn off Airplane mode .
6. After a few minutes, to find out if you're connected, check your RCS chats status.

Learn more about RCS chats.

If the steps in this article didn't solve the issue, you can go to the RCS chats by Google FAQ or ask questions in the Google Messages Community.

• RCS chats by Google FAQ
• Learn about Rich Communication Services (RCS) messaging

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