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Fix internet connection problems on Android devices

Fix internet connection problems on Android devices

If you can't access the Internet on your Android device, either through an app or a website, try these troubleshooting steps.

Signs of a bad connection General troubleshooting tips for Android devices
  1. Restart your device. It might sound simple, but sometimes that's all it takes to fix a bad connection.
  2. If restarting doesn't work, switch between Wi-Fi and mobile data:
  3. Try the troubleshooting steps below.
Fix mobile data problems Check mobile data & data connection
  1. Open your Settings app and tap Network & internet or Connections  Mobile data or Cellular data.
  2. Turn Mobile data or Cellular data on. If it's already on, turn it off and on again.
  3. Check that there is a data indicator, like 2G, 3G, 4G, or H, next to the signal strength bars at the top of the screen .
  4. Sometimes this won't display if you have an active Wi-Fi connection. If this is the case, turn Wi-Fi off and check again.

If you don't get a signal data indicator, you may be in an area without coverage. If you can, move to a different area, or go outside, and check your signal again.

Tip: If this happens a lot, contact your mobile service provider.

Turn airplane mode on & off
  1. Open your Settings app and tap Network & internet or Connections  Airplane Mode. Depending on your device, these options may be different.
  2. Turn Airplane mode on.
  3. Wait for 10 seconds.
  4. Turn Airplane mode off.
  5. Check if the connection problems have been solved.

If you still have problems after you complete these steps, contact your mobile service provider.

Fix Wi-Fi problems Check that Wi-Fi is turned on & you're connected Restart your wireless router

If you are connecting to Wi-Fi at home, check your router's manual for instructions on how to reset it. Often you can:

  1. Unplug the router from the electrical outlet and make sure the lights on the router go out.
  2. Wait 30 seconds.
  3. Plug the router back in and wait 30 seconds for all the lights to come back on.

If you still have connectivity issues after you complete these steps, contact your internet service provider or the host of the Wi-Fi network.


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