Follow the onscreen steps to enter the Apple Account and password you used to set up your device or your device passcode. If you don't remember your Apple Account, try to sign in with an email address or phone number that you regularly use for Apple services.
Learn how to find your Apple Account or reset your Apple Account password.
If your device is owned by a business or educational institution, please contact your IT department or manager.
For iPhone, you might be able to remove Activation Lock on the web even if your device isn't offline.
Go to www.iCloud.com/find.
Sign in to your Apple Account.
Select the device that you want to remove from iCloud.
Click Remove This Device.
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
Tell us more about what's happening, and we’ll suggest what you can do next.
Published Date: March 20, 2025
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