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Showing content from https://developers.intercom.com/docs/references/rest-api/api.intercom.io/reporting-data-export below:

Reporting Data Export

Intercom API (2.14)

The intercom API reference.

Download OpenAPI description

The production API server The european API server

https://api.eu.intercom.io/

The australian API server

https://api.au.intercom.io/

Admins

Everything about your Admins

AI Content

With the AI Content APIs, you can create and manage External Pages and Content Import Sources for your Fin Content Library.

External Pages are pages that you want Fin to be able to answer questions about. The API for External Pages is a great way to ingest into your Fin Content Library pages that are not publicly accessible and hence can't be crawled by Intercom.

Content Import Sources are the sources of those pages, and they are used to determine the default audience for the pages (configured via the UI). You should create a Content Import Source for each source of External Pages that you want to ingest into your Fin Content Library.

You can then iterate through the content from that source via its API and POST it to the External Pages endpoint. That endpoint has an external_id parameter which allows you to specify the identifier from the source. The endpoint will then either create a new External Page or update an existing one as appropriate.",

Articles

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Away Status Reasons

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Companies

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Conversations

Everything about your Conversations

Custom Channel Events

With the "Custom Channel" integration, you can bring Fin and Intercom capabilities to your own platform via API, enabling powerful custom integrations.

Intercom treats your integration like any other Intercom channel, allowing your application and Intercom to exchange events seamlessly. This makes it possible, for example, for your users to interact with Fin directly within your own application’s UI.

Note: "Fin over API" is currently under managed availability. Please reach out to your accounts team to discuss access and tailored, hands-on support.

Custom Object Instances

Everything about your Custom Object instances.

Permission Requirements

From now on, to access this endpoint, you need additional permissions. Please head over to the Developer Hub app package authentication settings to configure the required permissions.

Data Attributes

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Data Events

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Data Export

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Help Center

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Internal Articles

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Messages

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News

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Notes

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Reporting Data Export

Everything about Reporting Data Export

Enqueue a new reporting data export job Headers Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.14

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.14

Bodyapplication/jsonrequired attribute_idsArray of stringsrequired

Example: ["conversation.id","conversation.first_user_conversation_part_created_at"]

start_timeinteger(int64)required

Example: 1717490000

end_timeinteger(int64)required

Example: 1717510000

The production API server https://api.intercom.io/export/reporting_data/enqueue
The european API server https://api.eu.intercom.io/export/reporting_data/enqueue
The australian API server https://api.au.intercom.io/export/reporting_data/enqueue

curl
Node.js
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curl -i -X POST \
  https://api.intercom.io/export/reporting_data/enqueue \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.14' \
  -d '{
    "dataset_id": "conversation",
    "attribute_ids": [
      "conversation.id",
      "conversation.first_user_conversation_part_created_at"
    ],
    "start_time": 1717490000,
    "end_time": 1717510000
  }'

Job enqueued successfully

Bodyapplication/json download_expires_atstring

{ "job_identifier": "job1", "status": "pending", "download_url": "string", "download_expires_at": "string" }

Query

The Intercom defined code of the workspace the company is associated to.

job_identifierstringrequired

Unique identifier of the job.

Headers Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.14

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.14

The production API server https://api.intercom.io/export/reporting_data/{job_identifier}
The european API server https://api.eu.intercom.io/export/reporting_data/{job_identifier}
The australian API server https://api.au.intercom.io/export/reporting_data/{job_identifier}

curl
Node.js
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R

curl -i -X GET \
  'https://api.intercom.io/export/reporting_data/{job_identifier}?app_id=string&client_id=string&job_identifier=string' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.14'

Job status returned successfully

Bodyapplication/json download_expires_atstring

{ "job_identifier": "job1", "status": "complete", "download_url": "", "download_expires_at": "" }

List available datasets and attributes Headers Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.14

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.14

The production API server https://api.intercom.io/export/reporting_data/get_datasets
The european API server https://api.eu.intercom.io/export/reporting_data/get_datasets
The australian API server https://api.au.intercom.io/export/reporting_data/get_datasets

curl
Node.js
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Java
Go
C#
R

curl -i -X GET \
  https://api.intercom.io/export/reporting_data/get_datasets \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.14'

{
  "type": "list",
  "data": [
    { … }
  ]
}

Download completed export job data Query job_identifierstringrequired Headers Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.14

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.14

The production API server https://api.intercom.io/download/reporting_data/{job_identifier}
The european API server https://api.eu.intercom.io/download/reporting_data/{job_identifier}
The australian API server https://api.au.intercom.io/download/reporting_data/{job_identifier}

curl
Node.js
Ruby
PHP
Python
Java
Go
C#
R

curl -i -X GET \
  'https://api.intercom.io/download/reporting_data/{job_identifier}?app_id=string&job_identifier=string' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.14'

Segments

Everything about your Segments

Subscription Types

Everything about subscription types

Teams

Everything about your Teams

Ticket States

Everything about your ticket states

Ticket Type Attributes

Everything about your ticket type attributes

Ticket Types

Everything about your ticket types

Tickets

Everything about your tickets

Visitors

Everything about your Visitors

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