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Showing content from https://cloud.google.com/iam/docs/roles-permissions/cloudsupport below:

Google Cloud Support roles and permissions

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This page lists the IAM roles and permissions for Google Cloud Support. To search through all roles and permissions, see the role and permission index.

Google Cloud Support roles Role Permissions Support Account Administrator

(roles/cloudsupport.admin)

Allows management of a support account without giving access to support cases. See the Cloud Support documentation for more information.

Lowest-level resources where you can grant this role:

Organization

cloudsupport.accounts.*

cloudsupport.accounts.create
cloudsupport.accounts.delete
cloudsupport.accounts.get
cloudsupport.accounts.getIamPolicy
cloudsupport.accounts.getUserRoles
cloudsupport.accounts.list
cloudsupport.accounts.purchase
cloudsupport.accounts.setIamPolicy
cloudsupport.accounts.update
cloudsupport.accounts.updateUserRoles

cloudsupport.operations.get

cloudsupport.properties.get

resourcemanager.organizations.get

Tech Support Editor

(roles/cloudsupport.techSupportEditor)

Full read-write access to technical support cases (applicable for GCP Customer Care and Maps support). See the Cloud Support documentation for more information.

billing.resourceAssociations.list

cloudasset.assets.searchAllResources

cloudsupport.properties.get

cloudsupport.techCases.*

cloudsupport.techCases.create
cloudsupport.techCases.escalate
cloudsupport.techCases.get
cloudsupport.techCases.list
cloudsupport.techCases.update

resourcemanager.projects.get

resourcemanager.projects.list

Tech Support Viewer

(roles/cloudsupport.techSupportViewer)

Read-only access to technical support cases (applicable for GCP Customer Care and Maps support). See the Cloud Support documentation for more information.

cloudsupport.properties.get

cloudsupport.techCases.get

cloudsupport.techCases.list

resourcemanager.projects.get

resourcemanager.projects.list

Support Account Viewer

(roles/cloudsupport.viewer)

Read-only access to details of a support account. This does not allow viewing cases. See the Cloud Support documentation for more information.

Lowest-level resources where you can grant this role:

Organization

cloudsupport.accounts.get

cloudsupport.accounts.getUserRoles

cloudsupport.accounts.list

cloudsupport.properties.get

Google Cloud Support permissions

Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.

Last updated 2025-07-02 UTC.

[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-07-02 UTC."],[],[]]

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