Build conversational AI agents that provide proactive, personalized self service and natural, human-like voices for highly engaging customer experiences.
Support rich, intuitive customer conversations, powered by Google's leading generative AI
Ensure predictable and safe performance with deterministic tools to harness the power of generative AI
One comprehensive development platform for text and voice-based virtual agents
Benefits
Transform customer self-service and experience
Human-like multilingual conversations
Easily build AI agents with no code
Personalized customer interactions at scale
Bring your own CRM and data sources
Multimodal interaction with voice, text, or images
Generative responses grounded for accuracy
Key features
Rapidly build and deploy human-like conversational AI agents across channels
Next-generation Conversational Agents
The next generation of Conversational Agents uses the latest Gemini models, enabling human-like, high definition voices, comprehension, and the ability to understand emotions — so the AI agents can adapt during conversations.
The product supports streaming video, so the AI agents can interpret and respond to what they see in real-time from customer devices. It will also simplify how AI agents are built, leveraging our latest Gemini models and Agent Development Kit, with a no-code console.
Users will have a variety of tools to interact and perform specific tasks with other applications (like add to cart, and checkout) through API calls.
Read this blog to learn more.
Natural sounding HD voices
Our latest voice models provide human-sounding emotions and intonations, with steerable voice instructions and configurable pauses, pronunciation, and emotion to provide the life-like conversational experiences. 30 new voices with various tones to choose from are available now.
Prebuilt agents
These quickstart reference agents allow users to get started easily with consumer commerce.
We are initially launching four prebuilt agents: flight booking, movie ticketing, shopping assistance, and appointment booking. They demonstrate various capabilities, including geolocation API use, connecting to Google products like BigQuery for data retrieval, Google Calendar for appointment booking, and rich-text formatting to build beautiful interfaces for end users.
Out-of-the-box connectors
We are making it easy to expand AI agent capabilities by introducing 30+ data retrieval connectors to augment the knowledge of your agent, and 70+ action connectors to allow your agent to take actions with or without human-in-the-loop for approvals.
Connectors include common data sources like BigQuery, Salesforce, SharePoint, Jira, ServiceNow, and more. With the new Conversational Agents connectors, customers get out-of-the-box, click-to-deploy tools that speed up time to production, provide seamless customer personalization, and quickly help realize the business impact of Conversational AI.
Customers
See how organizations are transforming their customer interactions.
Documentation
Conversational Agents console overview Build an agentThis guide shows you how to build and test a simple agent.
Not seeing what you’re looking for? View all product documentationGenerate a solution
What problem are you trying to solve?
What you'll get:
check_smallStep-by-step guide
check_smallReference architecture
check_smallAvailable pre-built solutions
This service was built with
Vertex AI. You must be 18 or older to use it. Do not enter sensitive, confidential, or personal info.
Pricing
PricingConversational Agents are priced monthly based on the edition and the number of requests made during the month.
New customers receive a $600 credit for a $0 trial of Conversational Agents. This credit is automatically activated upon using Conversational Agents for the first time and expires after 12 months.
Partners
Integrate Conversational Agents into your contact center and channels with Google Cloud CCaaS or our trusted partners.
Take the next stepStart building on Google Cloud with $300 in free credits and 20+ always free products.
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