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C++ Client Libraries | Google Cloud

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An idiomatic C++ client library for the Contact Center AI Insights API, a service that helps users detect and visualize patterns in their contact center data.

While this library is GA, please note Google Cloud C++ client libraries do not follow Semantic Versioning.

The following shows the code that you'll run in the google/cloud/contactcenterinsights/quickstart/ directory, which should give you a taste of the Contact Center AI Insights API C++ client library API.

#include "google/cloud/contactcenterinsights/v1/contact_center_insights_client.h"
#include "google/cloud/location.h"
#include <google/protobuf/util/time_util.h>
#include <iostream>

int main(int argc, char* argv[]) try {
  if (argc != 3) {
    std::cerr << "Usage: " << argv[0] << " project-id location-id\n";
    return 1;
  }

  auto const location = google::cloud::Location(argv[1], argv[2]);

  namespace ccai = ::google::cloud::contactcenterinsights_v1;
  auto client = ccai::ContactCenterInsightsClient(
      ccai::MakeContactCenterInsightsConnection());

  for (auto c : client.ListConversations(location.FullName())) {
    if (!c) throw std::move(c).status();

    using ::google::protobuf::util::TimeUtil;
    std::cout << c->name() << "\n";
    std::cout << "Duration: " << TimeUtil::ToString(c->duration())
              << "; Turns: " << c->turn_count() << "\n\n";
  }

  return 0;
} catch (google::cloud::Status const& status) {
  std::cerr << "google::cloud::Status thrown: " << status << "\n";
  return 1;
}

The main class in this library is contactcenterinsights_v1::ContactCenterInsightsClient. All RPCs are exposed as member functions of this class. Other classes provide helpers, configuration parameters, and infrastructure to mock contactcenterinsights_v1::ContactCenterInsightsClient when testing your application.

• Error Handling - describes how the library reports errors.
• How to Override the Default Endpoint - describes how to override the default endpoint.
• How to Override the Authentication Credentials - describes how to change the authentication credentials used by the library.
• Override Retry, Backoff, and Idempotency Policies - describes how to change the default retry policies.
• Environment Variables - describes environment variables that can configure the behavior of the library.

Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.

Last updated 2025-08-14 UTC.

[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-14 UTC."],[[["This webpage provides documentation for the Contact Center AI Insights API C++ client library, designed to help users analyze and visualize patterns in contact center data."],["The latest version of the client library is 2.37.0-rc, and the page lists a range of previous versions for reference, such as 2.36.0 all the way down to 2.11.0."],["The library is in General Availability (GA) status, but it is important to note that Google Cloud C++ client libraries do not adhere to Semantic Versioning standards."],["The `ContactCenterInsightsClient` is the primary class within the library, offering all Remote Procedure Calls (RPCs) as its member functions and there is a quickstart guide provided for utilizing it."],["Additional resources are available for error handling, overriding the endpoint and authentication, as well as environment variables and retry policies, which are also all linked."]]],[]]

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