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Conversational Insights helps users detect and visualize patterns in their contact center data. Understanding conversational data drives business value, improves operational efficiency, and provides a voice for customer feedback.
You can import your raw contact center interaction data into Insights in order to:
Insights seamlessly integrates with all other Contact Center AI Solution products, allowing you to import conversations from Dialogflow and Agent Assist.
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Last updated 2025-07-02 UTC.
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