Top Document: comp.dcom.sys.cisco Frequently Asked Questions (FAQ)
Corporate address:
cisco Systems
170 West Tasman Drive
San Jose, CA 95134
The following phone numbers are available:
Technical Assistance Center (TAC) +1 800 553 2447
(553 24HR)
+1 800 553 6387
+1 408 526 8209
Customer Service (Documentation, Warranty & +1 800 553 6387
Contract Services, Order Status
Engineering +1 800 553 2447
(553 24HR)
On-site Services, Time & Materials Service +1 800 829 2447
(829 24HR)
Corporate number / general +1 408 526 4000
Corporate FAX (NOT tech support) +1 408 526 4100
The above 800 numbers are US/Canada only.
cisco can also be contacted via e-mail:
tac@cisco.com Technical Assistance Center
tac-euro@cisco.com European TAC
cs-rep@cisco.com Literature and administrative (?) requests
cs@cisco.com *UNRELIABLE*, special-interest, ``non-support''
Please follow the directions available on CIO before doing this.
cisco provides an on-line service for information about their routers
and other products, called CIO (cisco Information Online). telnet to
cio.cisco.com for more details.
The collective experience of this FAQ indicates that it is far wiser to
open a case using e-mail than FAXes, which may be mislaid, shredded,
etc.
For those of you still in the paperfull office (unlike the rest of us),
cisco Systems' new corporate address is:
170 West Tasman Drive
San Jose, CA 95134
Mail to tac@cisco.com should include your service contract number, your name,
telephone number, a brief one line problem/question description, and a
case priority in the first 5 lines. For example:
Cisco service contract number 92snt1234a
First and last name Jane Doe
Best number to contact you 415-555-1234
Problem/question description Cannot see Appletalk zones
Case Priority 3
CASE PRIORITIES are defined as one of the following:
Pri 1 Production network down, critical business impact
Pri 2 Production net seriously degraded, serious impact
Pri 3 Network degraded, noticeable impact to business
Pri 4 General information, non production problems
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