How do customers get early access to Alexa+?
To learn more about Alexa+ Early Access, click here. We will start rolling out Alexa+ Early Access to US customers who own or purchase an Echo Show 8, 10, 15 or 21 first. Customers will be notified via email and through device notifications once access is granted. We will expand Early Access to more Echo customers over time. Once you have access and opt-in, Alexa+ will start working across all your compatible Echo devices, Fire TV and Fire tablets, on your web browser and the Alexa app as they become available in Early Access.
What devices are compatible with Alexa+?
When you get access to Alexa+, it will work on all Echo devices, with the exception of certain older generation Echo devices like Echo Dot 1st Gen, Echo 1st Gen, Echo Plus 1st Gen, Amazon Tap, Echo Show 1st Gen, Echo Show 2nd Gen, and Echo Spot 1st Gen, where you can continue to use the original Alexa. You'll also be able to try Alexa+ on your web browser, the Alexa app, compatible Fire TVs and Fire tablets as they become available. Compatible Fire TV devices include Fire TV Cube, Fire TV Omni Mini-LED Series and Fire TV stick 4K Max. Fire tablets running Fire OS 8 or higher will be compatible with Alexa+ including Fire 7 12th Gen, Fire HD 8, Fire HD 8 plus 12th Gen, Fire HD 10, 13th Gen, and Fire Max 11, 13th Gen. Alexa+ will not work in Kids mode on Fire tablets. This experience is not currently supported on Alexa Built-in devices and Amazon Astro, however we look forward to expanding Alexa+ on additional devices in the future.
What languages is Alexa+ available in?
Alexa+ is currently only available in English for customers in the US. Device language must be set to “English United States.” To change your language settings, go to the Alexa App, or on-device by going to Settings > Device options > Device Language.
Can my child access Alexa+ on their Kids Edition Echo devices?
Yes. Alexa+ is an assistant for the whole family. Parents can make the Alexa+ Kids experience available to their kids on their Kids Edition Echo devices or by creating and enabling a child profile with Verifiable Parental Consent (VPC). Parents can set up a device to run Alexa+ Kids exclusively, or, if the device is shared by members of the household, parents can also set up a voice ID for their kids, so the device will turn on Alexa+ Kids when an enrolled child is recognized. When an enrolled child profile is recognized or on a device with Amazon Kids enabled, our GenAI content moderation extends the multi-layered controls for a general audience with additional guardrails that are purpose-built for children.
Will Amazon Kids+ work with Alexa+?
Alexa+ will soon be compatible with Amazon Kids+. With Alexa+ and an Amazon Kids+ subscription, you'll have access to new Amazon Kids+ features like Stories with Alexa and Explore with Alexa. If you don't already have Amazon Kids+ and are eligible for a free trial, you can try Amazon Kids+ for free for 30-days during Alexa+ Early Access.
What will Alexa+ cost?
Alexa+ will be free during Early Access. After Early Access ends, you will not be automatically charged and Alexa+ will be a free benefit with your Prime membership. For non-Prime customers, you can sign up for Alexa+ for $19.99/month.
Will the original Alexa still be available?
We're positive you'll love all that Alexa+ has to offer - greater intelligence, more conversation and a striking array of new, proactive capabilities. However, if you prefer using the original Alexa, it will remain available on your devices.
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